©2018 by Kozy Stitches.

FAQS

WHAT ARE THE PAYMENT OPTIONS?

We accept all major credit cards.

DO YOU OFFER WHOLESALE PRICING?

Yes we do!  Please contact me directly at kfaubert@kozystitches.com for further information and price list.

WHAT ARE YOUR SHIPPING POLICIES?

All orders are sent via Canada Post. All orders will be shipped once completed on regular business days (Monday through Friday).  All orders will include tracking and liability coverage up to $100.00.  All orders will be shipped Expedited. Expected delivery 3-9 business days. Quicker shipping is available at a higher cost. ​


Hats, bands and mittens will be shipped within 1 to 2 days.  Clothing garments will be shipped within 5 to 7 days.

WHAT IS YOUR RETURN POLICY?

I stand behind the quality of my items. If you are unhappy with your item in any way please contact me so that I can resolve the issue. I certainly want each of my customers to have a pleasant shopping experience!!

If you need to return the item for any reason, I will gladly accept a return or exchange within 5 days from the date of delivery. Refunds and exchanges will be issued upon receipt of the returned item in its original condition (unworn, unwashed). Only the cost of the item will be refunded. The buyer is responsible for all shipping costs associated with a return or exchange.

HOW SHOULD I CARE FOR MY KOZY STITCHES ITEMS?

As a general rule, we recommend handwashing all of our items and laying them flat to dry.